Curriculum

1 Chapter · 6 Lessons

  1. 1

    BLS Scripting Expectations

    1. (Included in full purchase)

      Opening/Closing Script

    2. (Included in full purchase)

      Agent Connected/Third Party Dial Out's

    3. (Included in full purchase)

      Protocol Scripts

    4. (Included in full purchase)

      Hold Time Policy - 10 Minutes and 2 Minutes

    5. (Included in full purchase)

      Call Disqualification

    6. (Included in full purchase)

      Quiz